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FAQ
Frequently Asked Questions
GLOSSARY OF TERMS
OPEN-EDITION PRINTS: Open-edition prints are reproduced an infinite number of times in a wide variety of sizes and materials. They also have digital signatures printed onto them, as opposed to being hand-signed by myself. A print is a high-quality reproduction of an original painting, created by taking very high-resolution photographs of my original paintings, and then printing them onto museum-quality, archival papers and other materials like aluminum or acrylic. The magic of these prints is that you can achieve a very unique edge to your choice of artwork that works with very contemporary rooms and spaces.
LIMITED EDITION PRINTS: Limited editions are uniquely hand-signed and numbered personally by myself. Many also offer the exclusive opportunity for personalization like a dedication or favourite quote. Edition quantities vary by print, and sometimes are in an unlimited quantity, in which case they are considered Hand-Personalized/Embellished Editions or Special Editions.
HAND-EMBELLISHED PRINTS: This is a hybrid print/original, created by hand-painting on top of watercolour paper. The result is a unique one-of-a-kind version of an existing piece. This is a perfect option if you’ve fallen in love with a piece for which the original has already sold, or when you’d like the look and feel of an original without the price tag.
ORIGINALS: An original painting is just that – a one-of-a-kind painting, done completely by hand by me, Lorraine. Original paintings vary in size and material.
COMMISSIONS: These are completely custom, original pieces of artwork that often have a very personal meaning, connection or subject matter for the commissioner. Often including considerable planning, sketching and time to create, I only take on a few of these each year.
What is your shipping Policy?
If you ordered a combination of Originals and Prints, please be aware that they will be shipped separately. I am not responsible for any duties of taxes that may apply to US or International Sales.
Originals and Limited Editions Prints are shipped from my home town of Squamish or available for pick up from my home studio. I'm a very small one-woman business, so it will take about 5-10 business days for me, with loving care, to ship your Fine Art Original safely to you. Only orignals and limited edition prints can be be picked up locally.
Open Edition Prints are shipped by my printer. Due to Covid-19 and their current physical distancing and safety protocols, production and shipping are taking longer that anyone would like.
Current Estimated Production Time (normal production time + delays):
- Fine Art Prints - 5-7 days
- MetalPrints - 2-3 days
- Canvas Prints - 5-6 days
- Acrylic Prints - 4-8 weeks
- Framed Prints - 7-14 days
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
What is your Policy on Returns/Exchanges/Refunds?
If you're not 100% stoked about your purchase, neither am I! If for any reason you’re not satisfied with your purchase, please contact me and include your order number and a brief description of what’s going on. I will get back you to you ASAP and see how I can help.
Refund/Cancellation/Exchange: Once you have received the artwork you have seven days to contact me for an exchange or refund. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure artwork for return. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Shipping Damage: I do my very best to make sure your artwork is protected, but accidents happen. If your artwork arrives damaged upon arrival, please contact us within two days of delivery with photos of the damage. Before opening the package, you must photograph the damaged package. You may open the package to see if the work has been damaged but if the painting or print is damaged, please photograph the damaged artwork..
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter !
You can also follow us on our social media pages as we are constantly posting about new work!
Instagram: @lorraine.simonds.watercolour
Facebook: facebook.com/lorraine.simonds.watercolour
