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CONTACT ME DIRECTLY FOR BIG SAVINGS ON LOCAL PICKUPS OF ORIGINAL WATERCOLOURS.

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FAQ

Frequently Asked Questions

What is your shipping Policy?

If you ordered a combination of Originals and Prints, please be aware that they will be shipped separately. I am not responsible for any duties of taxes that may apply to US or International Sales. 

Originals and Limited Editions Prints are shipped from my home town of Squamish or available for pick up from my home studio. I'm a very small one-woman business, so it will take about 5-10 business days for me, with loving care, to ship your Fine Art Original safely to you. Only orignals and limited edition prints can be be picked up locally.

Open Edition Prints are shipped by my printer. Due to Covid-19 and their current physical distancing and safety protocols, production and shipping are taking longer that anyone would like. 

Current Estimated Production Time (normal production time + delays):

  • Fine Art Prints - 5-7 days
  • MetalPrints - 2-3 days
  • Canvas Prints - 5-6 days
  • Acrylic Prints - 4-8 weeks
  • Framed Prints - 7-14 days

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.


What is your Policy on Returns/Exchanges/Refunds?

If you're not 100% stoked about your purchase, neither am I! If for any reason you’re not satisfied with your purchase, please contact me and include your order number and a brief description of what’s going on. I will get back you to you ASAP and see how I can help.

Refund/Cancellation/Exchange: Once you have received the artwork you have seven days to contact me for an exchange or refund. The artwork must be returned in the original packaging, undamaged.  Return shipping cost at customer’s expense; customer must insure artwork for return. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Shipping Damage: I do my very best to make sure your artwork is protected, but accidents happen. If your artwork arrives damaged upon arrival, please contact us within two days of delivery with photos of the damage.  Before opening the package, you must photograph the damaged package. You may open the package to see if the work has been damaged but if the painting or print is damaged, please photograph the damaged artwork..


How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: @lorraine.simonds.watercolour

Facebook: facebook.com/lorraine.simonds.watercolour


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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I only use Artist and Archival Quality Watercolours and Papers from reputable companies as listed on my "Materials" page. Visit my materials page for a comprehensive description of all the process and materials I use.

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